Plumbing, Heating and Pool Repair Guides

Hayward Power-Flo Troubleshooting & Repair Guide

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The Hayward Power Flo swimming pool pump can be found installed on may above ground swimming pools. Although the Hayward Power-Flo pump is rated as one of the top of the line above ground swimming pool pumps they still will need to be repaired as time goes on. Hayward Pool Products offers a full line of replacement parts for all of the Power-Flo models.Hayward Power-Flo Troubleshooting & Repair Guide

There are three different models of the Hayward Power Flo above ground swimming pool pump. The three models are the Power Flo Standard, The Power Flo LX and the Power Flo II. Even though the models are different and some options will vary between all three of the Hayward Power Flo pumps, the basic repair of this style pump will be the same. For example if you need to change the motor bearings because the pump is noisy or if you have to change the pump seal because it is leaking the repair would be the same for all three of the models listed above.
Hayward Power-Flo Pool Pump
Some differences between the power flo models are options such as different horse powered motors, built in swimming pool timers and off course Hayward has made these pool pumps more energy efficient over the years as well. So if you are having any issues with your power flo LX, II or older model you can use our Hayward repair and troubleshooting guide below to help you get your pool pump up and running again in no time.

How To Turn On The Hayward Power-Flo Pump

Hayward Power-Flo Pool Pump Timer
The Hayward Power-Flo pump comes in many different models and depending which one you have will determine how it will turn on. Some of the power flo’s have timers on the back of the motors. If this is the case you will want to look for the manual on / off switch to manually turn the pump on or off. There also will be two-timer pins that you can set to make the pump turn on and off with the timer.

If your Hayward Power Flo does not have an automatic timer on the backside of the motor then you could just have a single toggle switch that will be located on the bottom of the back plastic housing. If you look on the bottom of the back motor housing there will be a switch that you can push from one side to the other. There also will be small print that says power on or off if you have a power flo with this option.
Hayward Power-Flo Parts Diagram
Not all Hayward Power Flo pumps will have this either. The last option is that your power flow pump could be directly wired into your pool electrical system and you will have to look for the pool timer box to turn in on. You usually will not have this situation and will have one of the two mentioned above.

How To Replace The Power Flo Pump Seal

Hayward Power-Flo Pool Pump Seal
If you notice some water leaking from the motor shaft of your pump you might need to replace the mechanical pump seal. The Pump seal is located between the impeller and the seal housing. You can buy a replacement Hayward Power Flo Pump Seal from many swimming pool stores or even a pump and motor repair shop.

To install the new pump seal you will first need to remove the pump volute. After you remove the volute you can remove the bolts that are located on the flange on the front of the wet end of the power flo(see diagram below). Once you remove the flange you will have access to the Hayward Power Flo impeller. You will not want to unscrew the impeller from the motor shaft.

The next step will be to remove the motor through bolts that connect the pump seal housing to the motor frame. Using a nut driver or small wrench remove the four motor through bolts and your pump seal housing will disconnect. Now that the pump seal housing is disconnect you will be able to remove the ceramic base of the pump seal from the housing. Once you remove that ceramic seal seat you will want to replace it with the new one.

The last part of the seal will be located on the pump impeller. There will be a spring on the impeller shaft with a ceramic disk on the end of the spring. You will want to slide this off of the impeller and replace with the new pump seal spring you have. Once you place this part of the pump seal onto the impeller you can screw your impeller back onto the pump shaft and re-assemble the entire Hayward Power Flo Pump.

How To Prime The Power Flo Pump

hayward power flo pump housing
The Hayward Power Flo pump is generally used in above ground swimming pool filter systems were the skimmer is installed higher then the pump. This will provide gravity feed of water to the pump but what can happen is something called swimming pool pump hydro lock. Hydro lock happens when a pocket of air gets caught between the pump and the skimmer. The pump will then try to prime but will not be able to because of the air locked pump.

The way to unlock the air from the Hayward Power Flo and prime it correctly is to first make sure that the swimming pool is filled to mid skimmer. Once the pool is filled to that level you will want to open the top pf the pump slightly, just enough so air can wisp out of it and once you start to get water you can close the pump lid. Your pump is now primed and ready to start. Always stick around for a few minutes and watch the return jets in the pool to make sure the pump has reached full prime.

How To Clean The Power Flo Pump Basket

Hayward Power Flo Pump Basket
If your power flo pump is not flowing the water enough your pump strainer basket could be full of debris or possibly clogged. You will need to open the pump and remove the Hayward Power Flo pump strainer basket and empty and clean it. The way you can do this is to grab the handle on top of the pump lid. The cover / lid on the power flo will be clear. You will need to turn the cover about 90 degrees until the cover un-locks from the grooves. If you look at the side of the pump housing you will be able to see the notch and grooves that the cover of the pump housing locks into.

Once you have the cover removed you will want to pull out the pump strainer basket and clean it thoroughly with a garden hose making sure it is free of all debris. If you leave any loose debris inside of the pump basket it could get stuck in the impeller and clog it. This will cause your pump not to run right. Also, If you have any cracks in your pump strainer basket you will want to replace it as soon as possible before the loose debris that are traveling through the cracks in the basket destroy the impeller.

How To Unfreeze The Power Flo Pump Motor

Hayward Power Flo Pump Motor
After a long winter or sometimes when you don’t use the pool motor for an extended amount of time and with the right moisture conditions the armature of the motor can form surface rust and cause the motor to “freeze up”. Now, this isn’t the temperature kind of freeze, its more like a “humming sound” that will be coming from your Hayward power flo motor. You will usually hear this humming or jamming sound when you first plug in the pump, if in fact the motor is seized or jammed. Sometimes the frozen up pool pump motor will cause the circuit breaker to also blow.

Most of the time people think that they will have to replace the Hayward Power Flo Pump at this point but you actually can try a small repair technique that sometimes will un-freeze your humming motor. What you will want to do is to get a rubber mallet or small hammer and tap the motor casing all around. This will “free up” the surface rust enough so that next time you plug it in the motor will be able to spin.

If you have tapped the motor a few times and the pump still does not start you will want to have the pump looked at by a service shop to see if the motor can be replaced or you could just buy a new motor for the pump. This method will not make every Hayward Power Flo pump that is frozen up work again but it will work for some pumps. You also could tap the pump a tad harder or if you are handy could take the pump apart and look into the rebuilding of it.

Hayward Power Flo Troubleshooting And Common Problems

Problem: “I can’t get my Hayward Power Flo to pump water”

Solution: Your pump may have something called “hydro-lock”. If this is the case you will need to release the air from the filter system.

Problem: “I plug my power flo pump in but it just hums”

Solution: When the pump hums it could mean that you have some surface rust that has built up on the motor. Try tapping the motor forcefully a few times to “free up” the motor armature.

Problem: “I think the eye of my impeller on my power flo may be clogged, what do I do?”

Solution: You will need to remove the volute and the pump housing cover and will have to clean the eye of the impeller out.

Problem: “I can not find the on / off switch on my pool pump”

Solution: You may not have an on or off switch on your power flo, some models just had the pigtail cord that would just get plugged into the wall or the timer.

If you have any more questions please ask below:

216 Comments

  1. Hi Joseph,

    GREAT SITE AND EVEN BETTER FORUM HERE. I have a Hayward Power-Flo Matrix, only a year old. Pump is running fine as far as pressure, no air bubbles in the basket etc… BUT there is the slightest leak in one of the seals of the shroud assembly and the motor is starting to sound like a large pumper truck (it isn’t whining like a siren like I see some have described – I can only describe it as kind of a diesel engine generator just more high pitched). My guess is one of the seals went bad, some water has gotten to the bearings and now they’re shot. My second guess is something is up with the impeller and its now out of balance. Your opinion/diagnosis/suggestion(s) would be GREATLY appreciated.

    Thanks!

    Chris W

    • Hi Chris,

      I would take apart the “wet end” / Volute of the of pump and see what’s going on.

      Let me know if you need more help.

      Joseph

  2. I guessed it right. I took everything apart down to the impeller, gave it a hand spin and you could hear that the bearings were bad. Took it to the local motor shop and he confirmed that the shaft seal assembly was leaking and burned out the bearings. Being replaced as I type this now. To anyone in the South Jersey area. Forget taking your pumps to the local pool place. Willier Electric in Gibbsboro is the place. Their shop looked like a production line of guys working on pumps. I’m inclined to think this is the place where all the local pool shops send their pump repairs to anyway. So why endure the longer wait and ‘tack on’ charges. Go directly to the source.

    Chris

    • Hi Joe,

      You will need to buy a replacement impeller and then remove whats left of the old one from the motor shaft. You will also want to replace the mechanical seal when changing the impeller.

      Let me know if you need additional help.

      Joseph

  3. I have a year old Power -Flo Matrix pump. It is equipped with the Program-Off-Run rocker switch at thr rear of the housing.
    Yesterday, the pump would start fine but shut off on it’s own after about 10 to 15 secs. and will not run continously. This scenario happens even when the motor is cold (initial daily startup) so heat buildup does not appear to be an issue.
    When the pump is started (before it suts down) there does not seem to be any water flow or impeller issues. The outlet into the pool is a strong stream as usual. The only change in the environment since the pump began acting up was we had a torrential thunder storm the night before. The filter was off during the storm but maybe something got wet. Any ideas? Thanks.

    • Hi Steve,

      ALSO see this thread / articles comments after you read below:

      http://wetheadmedia.com/polaris-booster-pump-troubleshooting-repair-guide/ <—- Lots of "motor" talk there as well. Motor Shuts OFF – Check For: 1. Undersized wiring; loose connections; etc. 2. Low voltage at motor or power drop (frequently caused by undersized wiring or extension cord use). 3. Mechanical binding and electrical overload. NOTE: Your Hayward pump motor is equipped with an “automatic thermal overload protector.” The motor will automatically shut off if power supply drops before heat damage can build up causing windings to burn out. The “thermal overload protector” will allow the motor to automatically restart once the motor has cooled, provided the power source is again up to proper levels. It will continue to cut On/Off until the problem is corrected. Be sure to correct cause of overheating. Motor Hums, But Does NOT Start – Check For: 1. Centrifugal switch stuck in OPEN position. 2. Binding of motor shaft. Here is how you can check the Capacitor: Source: http://forum.allaboutcircuits.com/showthread.php?t=5326

      You can use your multimeter as an ohmmeter to test the capacitor.

      1) Discharge the capacitor by shortening its leads. That is – use a wire and connect the leads of the capacitor together. This will discharge it.

      2) put your multimeter in the high ranges 10K-1M

      3)CONNECT MULTIMETER TO CAPACITOR LEADS(OBSERVE THE POLARITY IF ELECTROLYTIC). AT SOON AS THE LEADS MAKE CONTACT, THE METER WILL SWING NEAR ZERO. IT WILL THEN MOVE SLOWLY TOWARD INFINITY. FINALLY THE METER WOULD COME TO BE INFINITE OHMS BECAUSE THE CAPACITOR IS BEING CHARGED BY THE BATTERY OF THE MULTIMETER.

      4) IF THE CAPACITOR IS BAD, IT WILL GO TO ZERO OHMS AND REMAIN THERE. THIS IS CALLED A SHORTENED CAPACITOR

      5) IN THE CASE OF AN OPEN CAPACITOR THERE WILL BE NO OHMMETER INDICATION.

      6)SOME CAPACITORS HAVE A LOW DIELECTRIC LEAKAGE. YOU WILL KNOW THIS IF THE OHMMETER COMES TO REST AT A POINT LOWER THAN INFINITE. TEST A KNOWN GOOD CAPACITOR OF THE SAME TYPE TO BE SURE

      Hope This helps you and let me know if you need more help,

      Joseph

  4. I forgot to mention in my 1st post that the pump is plugged into a 20 amp circuit switched GFI recept. The recpt. test button is functional and is NOT tripping when the pump shuts itself down.

  5. I have a Hayward power floII.I also have the hayward auto pool cleaner ,the whale, recently the pump doesn’t seem to be able to suck enoughwater. It becomes air bound.This just started recently and my pump is 4 seasons old.when I’m not running the cleaher the pump seems to work just fine. Do you think the impeller needs to be replaced? There isn’t much to the sytem other than that right?The motor is a 2hp and the model # of the pump is sw15851x20ftlf.

    • HI David,

      What type of filter do you have? Do you have a multiport? If so put the mulitport on re circulate and try it and see if it works better, if it does the filter has issues, so stop back and we can go over that,

      If that does not make a difference, then you can try removing the wet end of the pump or called the pump housing and you could see if the impeller is clogged or if it needs to be replaced, sometimes they are clogged and other times they are spinning on the shaft because they have over heated,

      Let me know if you need more help,

      Joseph

  6. My toggle switch will not turn off it is stuck in the on position. So I’m having to just plug it in to turn it on and off. Where can I get a new toggle switch to replace it? It is a Hayward Power flo matrix pump.

  7. my hayaward motor is about a year old on an inground pool. It is hardwired to the timer. There IS power to the timer and the outlet on the o/s of th timer box. The motor does not run. No noise at all. The light goes on in the pool also, but no motor. We replaced the capacitor and it still wont run. We had a hayward on another aboveground pool and it had a reset swithch. There is not one on this model. Any help???

    AnneMarie

  8. I purchased a Power-Flo Matrix 1 1/2 HP on 2/25/2008. My toggle switch went out. Turned it off and won’t turn back on. I need a replacement switch. Please inform me where to get it!!!
    I looked at the comment above, but couldn’t find an answer to the question.

    Thanks!!
    Betty Harrison

  9. I HAVE A HAYWARD POWER FLO PUMP THE PUMP HUMS AND THE CASING GETS HOT BUT DOES NOT PUMP WATER WHAT COULD THE PROBLEM BE?

    • Hi Jim,

      The pump just hums or it hums while running?

      So basically does the pump run? Or is it not running and humming?

      Is the impeller free or stuck?

      Let me know and I can help you further.

      Joseph

  10. I have a Haywood 1HP Flo Pump. It was working fine yesterday. Today, no power,will not turn on. I checked all the connections and circuit breakers. It is only 5 years old. What would cause it to all of a sudden, stop working?

    • Hi Mike,

      Open the back of the motor and check for a loose or corroded connection, That is what I would check first.

      Let me know if you need more help,

      Joseph

    • Hi Mike,

      1) Check your circuit breakers in the house

      2) Check the pool GFI

      3) Open the back of the motor and make sure all the wires (leads) from the cord are still connected to the motor. Often this wires can come loose from vibration or corrosion,

      Let me know if you need more help,

      If the pump is quit and your not hearing and noise, then I would say you have an electrical problem and I would start with the list above…

      Is this a Hayward Power flo? Do you have a timer on the back of the motor?

      Joseph

  11. My pump seems to get a air pocket and burst water out the filter it self i turn it off n run the hose through out the filter hose but it seems the pocket is still there any suggestions ?

    • Hi John,

      I can help you but I need some more information about your pool and filter system, before I can do so.

      Do you have an above ground pool or an in ground pool? What type of pump do you have?

      Please let me know and I can help you ;0)

      Joseph

  12. We have a 24′ round above ground pool. We just hooked up a new pump.It starts out fast flow to the top then the water level seems to slowly go down to the rim just below the the intake on the basket. Should the water flow to the pump be continiously to the top?

  13. I have a hayward 1hp pump with a pentair sand filter After running the pump for 10 to 15 minutes the pressure drops to less than half,I have checked the pump and the filter, installed new o-rings…What am I missing.

  14. have a hayward pump that runs fine until i try and hook up the bond lug to grid. as soon as the bond wire touches the lug it trips the ground fault.

    • Hi Ted,

      It sounds like you have an electrical problem. I would suggest calling a licensed electrician to come take a look.

      Hope this helps.

      Joseph

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