Comments on: Whirlpool Flame Lock Energy Smart Gas Water Heater https://wetheadmedia.com/whirlpool-flame-lock-energy-smart-gas-water-heater-review/ Plumbing, Heating and Pool Repair Guides Thu, 19 Dec 2013 02:12:06 +0000 hourly 1 https://wordpress.org/?v=6.0.11 By: D. Frazier https://wetheadmedia.com/whirlpool-flame-lock-energy-smart-gas-water-heater-review/comment-page-1/#comment-22160 Thu, 19 Dec 2013 02:12:06 +0000 https://wetheadmedia.com/?p=1210#comment-22160 Definitely not a Fortune 500 standard of business like they claim! It’s almost Christmas and no hot water!!!!!! Louis and Emory Upton would be livid at the apathy in admitting failure and lack of ingenuity in a better design!

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By: John https://wetheadmedia.com/whirlpool-flame-lock-energy-smart-gas-water-heater-review/comment-page-1/#comment-15658 Fri, 19 Nov 2010 18:56:38 +0000 https://wetheadmedia.com/?p=1210#comment-15658 Do not buy whirpool water heaters. For 20 years I never had problems with whirlpool products until these darn water heaters with the flamelock saftey system. After buying four of these in the last decade I am now very proficient in repairing whirlpool water heaters, whirlpool provides me with *free* spare parts, and I have a new monthly chore of cleaning the grill at the bottom of the water heaters. I vaguely recall the days when my water heater would just work without my attention. Even so my newest unit just failed after 3 years. I am going to go enjoy my cold shower to ensure that my blood boils when I see the whirlpool logo in the appliance store.

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By: JT https://wetheadmedia.com/whirlpool-flame-lock-energy-smart-gas-water-heater-review/comment-page-1/#comment-15290 Thu, 28 Oct 2010 10:10:15 +0000 https://wetheadmedia.com/?p=1210#comment-15290 I have a whirlpool POC gas water heater. The pilot will not stay lit. I do not believe the problem is the thermo-couple, burner/pilot assembly or the gas valve. 411Plumb likely has identified that root cause of the problem, POOR DESIGN. Whirlpool has sent technicians out to “repair” my POC twice at no cost to me. Telephone Customer Service reps have wanted me to troubleshoot and make repairs myself. I have flatly refused. In the future, don’t waste money on Whirlpool.

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By: Kelly https://wetheadmedia.com/whirlpool-flame-lock-energy-smart-gas-water-heater-review/comment-page-1/#comment-15098 Thu, 07 Oct 2010 20:38:34 +0000 https://wetheadmedia.com/?p=1210#comment-15098 can anyone possibly provide an actual pdf or exact copy of warranty info? I ask because i bought my home last Nov and now thrice in the last four days have i had to relight my water heater because the pilot went out and sadly my previous homeowners didnt have/didnt leave the documentation for the water heater. Whirlpool says that since I’m the 2nd user the warranty is void (so I’m screwed out of 6 yrs of a 9yr warranty?!) and to just clean the screen and all issues were fixed with the change from the FG to BFG. Since I’m in PA I’m wondering if their consumer protection laws can go against this warranty and “fix” it. If anyone has the exact wording/a copy would be great so I know where I stand with the fixing/replacement.

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By: 411Plumb https://wetheadmedia.com/whirlpool-flame-lock-energy-smart-gas-water-heater-review/comment-page-1/#comment-2127 Tue, 28 Jul 2009 15:52:20 +0000 https://wetheadmedia.com/?p=1210#comment-2127 In reply to Tony.

Tony,
I do hope for you that it is just the thermocouple.
I don’t have a high degree of confidence in this product.
Initial introduction of this product was marred buy a class action lawsuit…
http://www.consumeraffairs.com/news04/2008/05/whirlpool_settlement.html
And while you have the “New & Improved” version don’t even think the problem is fixed.
If you look at this link http://www.consumeraffairs.com/homeowners/whirlpool_water_heaters.html
You will notice about 179 pages of customer complaints on the Whirlpool Water heaters.

This isn’t even the whole picture!
The Whirlpool Flame Guard & Flame Lock water heaters are made by American Water Heaters, a subsidiary of A.O. Smith. Whirlpool is not the only brand name they make with this design.
There are a bunch of other brand names made by this company and the design is the same on all the brands. This makes avoiding the defective ones difficult indeed even for the educated consumer.

IMHO the problem is a poor design of the air inlet. The problems started a few years back when FVIR (Flammable Vapor Ignition Resistant) designs were introduced. FVIR is a safety design. Lets say you had a water heater in a garage and you spilled gasoline while filling the lawnmower. If the gasoline vapors reached the combustion chamber of the water heater the pilot light or burner if it was on could ignite the vapors and the flame could travel back to the puddle and cause a fire. So this is a good safety idea. However, it involves sealing the combustion chamber of the water heater and placing some sort of flame arresting device across the air inlet that allows air to enter and the flame cannot exit. When a higher than normal flame is detected the water heater will shut down.

The problem is that these devices can be somewhat restrictive in terms of air flow and more so when they get clogged with things like dryer lint and dust. American Water Heaters has placed the air inlet on the bottom of the water heater and the opening is relatively small. Further more think about where water heaters are usually placed and how many of them are in areas where there is a dusty environment, laundry areas, closets, basements, & garages are all typical locations. A small opening and placing it on the bottom has made this a dust magnet. Once the air inlet is clogged the flame starved for oxygen gets yellow and goes higher tripping the unit into shutting down.

I’m afraid that it will not be as simple as replacing the thermocouple that Hashish is sending you. cleaning the air inlet is another part of the equation and so is keeping it clean. Other parts have also been problematic like the gas valve. The skinny is as long as you have this water heater it will be a roll of the dice as to whether or not you have hot water. As a Plumbing Pro I don’t like working on these units as they are a callback waiting to happen, and I prefer not to become involved with products that have a design flaw that may have a customer complain about “my repair” not being a good one. If you plug in other brand names other than the American Water Heaters brands you will see that no other company has as high a number of complaints. They do indeed have a problem and I also wonder how much of a liability they have set themselves up for when they send parts to customers like thermocouples, gas valves and burner assemblies expecting to have the customer install these parts themselves. Personally I’d expect this level of repair to be done by a Plumbing Pro. Gas repairs are not to be taken lightly. Nasty things can happen like explosions, and carbon monoxide poisoning without any warning.

If you seek to replace this water heater I would recommend Bradford White water heaters. IMHO they have probably the best FVIR design on the market today.
http://www.bradfordwhite.com/fvirtech.asp
Here is a link where you can find a Plumbing Pro that installs Bradford White water heaters.
http://www.bradfordwhite.com/finda.asp
Bradford White water heaters are only sold to licensed plumbers.

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By: Tony https://wetheadmedia.com/whirlpool-flame-lock-energy-smart-gas-water-heater-review/comment-page-1/#comment-1977 Fri, 17 Jul 2009 13:50:47 +0000 https://wetheadmedia.com/?p=1210#comment-1977 I have a 50 gallon gas flame lock heater installed 13 Feb 2008 through Lowes. my wife has complained on occasion of no hot water but it seemed to be working. Well, it died a couple of days ago. I couldn’t get the pilot light to stay on after follow the care guide instructions. Called the Whirlpool Helpless line and talked to Hashish in India. First he told me that I was responsible for the labor to replace the thermocoupler part he was sending to the house. I balked at that and he relented by giving me an authorization number. Not sure if this part will be the answer to my prayers for hot showers.

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By: hubert https://wetheadmedia.com/whirlpool-flame-lock-energy-smart-gas-water-heater-review/comment-page-1/#comment-1534 Sat, 27 Jun 2009 13:22:02 +0000 https://wetheadmedia.com/?p=1210#comment-1534 We had a 3 years old wirlpool 40 gallon gas heater. Last week, there was no hot water suddenly. I called the wirlpool service center,an impolite lady said I was out of warranty because I was not the original owner. She gave me a local phone number so I can order a repair service by myself. Fine, I called and got another number of technician. I called again twice and left messages, no response. I had to find another professional by myself, who replace the thermocouple for me but it did not work. So, I had to buy a new water heater since it has a similar price to replace other parts. Really bad feeling of wirlpool, nerver nerver buy any products from them again.

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By: Joseph https://wetheadmedia.com/whirlpool-flame-lock-energy-smart-gas-water-heater-review/comment-page-1/#comment-1085 Fri, 29 May 2009 08:02:32 +0000 https://wetheadmedia.com/?p=1210#comment-1085 Hi Wayne

Any updates for us?

Did you ever find a solution to the problem, I was wondering,

Joseph

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By: wayne https://wetheadmedia.com/whirlpool-flame-lock-energy-smart-gas-water-heater-review/comment-page-1/#comment-277 Sun, 01 Feb 2009 09:08:52 +0000 https://wetheadmedia.com/?p=1210#comment-277 I have a whirlpool fleme lock model#BFG1H4040T3NOV gas water heater .As you probanly know and I am just finding out , there is a problem with the thermacouple on these models they seem to burn out rather quickly . I have put 2 in ,in as many days . Having the good sense to go looking for help on the web and finding all the info about these critters .I gather that there is a problem associated with the combustion air screen needing cleaning on a some what more than normal basis.Tomorrow befor I put in the 3rd TC I am going to get out the air hose and give this on a good blowing out . I realy wood like to know if any one has a better fix, than cleaning every week and if so what?

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