Comments on: Smart Pond 3600 GPH Waterfall Pond Pump

By: pond pumps online

pond pumps online — Wed, 05 Dec 2012 17:06:57 +0000

Yes same thing here, the tabs are manufacturing issue that really needs to be addressed. Maybe we can buy it from other authorized vendor or dealer..

By: GREGG DARBY

GREGG DARBY — Mon, 22 Aug 2011 15:39:27 +0000

In reply to Dan Rosedale.

We did the zip ties too. Them replaced them with stainless steel bolts.
The pump lasted almost 3 months then the bearings seized.
It is so full of design flaws.
These pumps are pure garbage.

By: Steve

Steve — Sun, 21 Aug 2011 15:07:51 +0000

Same problems with wp3600. Little tabs break off front impeller housing AND “miracle wet bearing” technology is a joke.Bearings went bad in less than 3 months. After ordering 3 extra impeller housing(yes, they have a teen processing parts orders, got the wrong parts first time, then correct order didn’t ship for a week)I realized my kids DIDN”T break the pump the way I thought they had. Those cheap little tabs just break off. Their email support is very prompt, also very prompt in denying any responsibility. They say the tabs ONLY broke, in THEIR study when lifting the pump out of the pool by the discharge tubing!!!
Very bad materials engineering and very bad mechanical engineering

By: Dan Rosedale

Dan Rosedale — Wed, 13 Jul 2011 01:21:50 +0000

I purchased pump in 08/10 pump lasted 11 months and housing tabs broke. I used zip ties and pump is holdin up.

By: jim ruckreigle

jim ruckreigle — Tue, 21 Sep 2010 16:14:53 +0000

Reading these comments makes feel like part of the team. I have had about 6 of these now and i keep taking them back to lowes. it’s to the point now where they won’t take them any more. the ears always break off. impellers break. The product pumps well. The product is just junk. anyone know who to buy a reliable pump from?
thanks
jim

By: slayer68

slayer68 — Mon, 30 Aug 2010 17:06:30 +0000

Im having a low voltage leak in pond aprox. 2000 gal. biggest fish keep dieing from electric shock had 2.7 on volt meter till I grounded pond still have .9 to 1.0 on volt meter I think fish still getting shocked. any have same problem or suggestions Other than that pump is awesome.

By: Myron Petriw

Myron Petriw — Mon, 30 Aug 2010 12:27:28 +0000

Product is junk. Called the company and got no help. Took back the pump to Lowe’s.

By: Brian

Brian — Sun, 08 Aug 2010 21:12:08 +0000

I have bought 3 of the 3600 GPH in the last 5-6 yrs from Lowes.They only give me 1 yr warranty on it. They only last me just over a yr then they keep quiting on me. $200.00 a pop is getting expensive.I want to keep my pond because I love it but if this keeps going I’m going to have to pack it up. Does anybody there know what I can do. Thanks Brian

By: Jody

Jody — Fri, 16 Jul 2010 15:11:49 +0000

I have had the same problem with 3 housings breaking off, 2 impeller breaking ( due to my lack of filtering). i am in the process of trying to find parts with no end in site. and at $ 300 per pop this baby is getting to be a money pit.

By: Anon

Anon — Mon, 03 May 2010 12:47:36 +0000

Same here – get the leave a message recording – called more than 15 times since last week, sent messages via the web form. No response… is anyone there? I bet they have a teenager surfing pr0n and not doing their jobs…