Comments on: Island Recreational Pool Supply

By: Paul

Paul — Sun, 05 Aug 2012 18:00:28 +0000

Bought a heat pump from the massapequa store from their tent sale. Spoke to a salesman who said he would order the intallation kit ( that was supossed to come with the heat pump) for me and that it would arrive in a few days. One week later went to the store to pick up the kit and was met by 2 store managers who said i”t wouldn,t be in until the following week’. When questioned why it was taking another week I was told “I DON’T KNOW WHAT TO TELL YOU ITS NOT HERE” When I asked to speak to the person who I spoke to that day I was Told ‘I CAN NOT PRODUCE HIM”. Today I called before I went to confirm that they were in the sales person advissed me that he could not pull up the acctount and would send the store a message to call me back. I asked how long it would take he said depends on how busy they are. What a waste of space these stores are employees that have no clue as to what they are selling and no customer service. never again will I buy at these stores.

By: mike

mike — Tue, 19 Jul 2011 00:28:57 +0000

Purchased a pool alarm on speculatin back in January from a very helpful salesman at the N. Babylon store.Waited to p/u item sight unseen till June.Sized it up to my pool ( purchased at Island Rec ) and found that it did not fit /would not function properly as I have pavers over the trim /edge of my semi in ground 15 x 30. Went back to N. Babylon store today and met same salesman , who turned out to be the store manager. He was no longer the helpful salesman but the unsympathetic manager who rudely informed me that this item is not returnable , as policy. This is a not used item in the box w/ reciept. Does not seem very consumer friendly. I would have gladly accepted a store credit which the ” manager ” filled a request for reluctantly and informed me that ” it WILL be denied “. This has not been my experience w/ your store in the past , please explain as I have spent $ thousands $ with you in the past and plan on haveing a pool fpr a long time into the future.

By: Carolyn Rodriguez

Carolyn Rodriguez — Thu, 30 Apr 2009 22:39:01 +0000

I purchased an above ground pool on June 2, 2008, and had the pool installed at the end of June. Over the summer,
I kept adding water to my pool figuring that the kids splash etc…. It is almost time to open the pool for the first time, and
the water in the pool was almost empty. Several times I kept adding water to it, and the level is still going down slowly.
I found one spot where the the pool has been wet, even without rain. Please let me know what Island Recreation can do for
me. I had stopped in over the winter time, and was told to wait until the weather got warmer. Please call me for it is under
contract. Thank You, Carolyn Rodriguez 2321 Willoughby Ave. Seaford, NY 11783