Comments on: Carrier Infinity Series Heat Pump

By: Larry

Larry — Thu, 24 Jan 2013 14:36:10 +0000

Bought the Carrier Infinity system in 2009. It’s been fine up to yesterday. Problem was the unit stopped working automatically because the Puron waslow. Turns out there is a leak in the coils, inside the airhandler in the basement. The parts are warranted, but the labor is NOT. I am getting stuck with a tremendous bill that no one can plan for, and the apparent lack of quality in the system leaves me a bit shaken, considering the original cost of the system. How do these people sleep at night, knowing they are selling crap, and sticking the public with $$ traps?

By: amelia

amelia — Wed, 05 Dec 2012 13:08:04 +0000

In reply to jerry.

Jerry: thank you for your reply. it’s winter here in port Angeles WA and the “windstorms” are back so this heat pump is frequently waking me up again! our carrier dealer, all weather and cooling, recommended, designed and installed the duct work and heat pump. we had baseboard heat before so, theoretically, we were starting from scratch so the design for this heat pump should have been done correctly, right? we’ve become so tired of complaining to this company, asking for their help to remedy the problem. they just tell us that’s the way the Infinity is designed, especially since we installed three zones. THEY recommended the three zones and we paid a lot of $$ for that. and now we’re stuck with these frequent blasts of air disturbing our sleep. I had a meeting during the day and someone looked outside and said “was that the wind??” Yeah, the windstorm from our heat pump. There wasn’t a breeze outside. This heat pump, or maybe the design and installation, sucks. $30k for the hest pump and to remodel the house with all the ductwork and it makes me miserable. I just wish they could adjust the air volume…more evenly and gently flowing instead of loud bursts. is that possible?? our Port Angeles dealer says “no.” DON’T BUY A CARRIER INFINITY SYSTEM!!!!

By: Henry

Henry — Mon, 27 Aug 2012 01:37:37 +0000

We have two Carrier Infinity systems, installed in 2009. This year, we’ve had to replace both compressors. I would never buy another.

By: Robert

Robert — Thu, 14 Jun 2012 03:13:26 +0000

I have two top Carrier Infinity systems. The first one overflowed water the week it was installed three years ago. The second one overflowed this past season. Both caused water marks and the installer can not determine the problem. Overflow switches seem to be useless. Carrier recommended that I try some other dealer for help. The Carrier warranty is weak, vague and useless. I paid for the 10-year one and would not do it again. Carrier may make a good product but their after sales service “authorized” reps leave much to be desired.
Reminds me of the Cadillacs that were built when GM folded–Service is unbelievably BAD!!! (Central FL)

By: Bernie

Bernie — Wed, 13 Jun 2012 18:48:40 +0000

My 5 ton Carrier Heat Pump had to be replaced after 6 years. It cost nearly $4,000 and it seems to me a heat pump should last at least 10 year if not 15!

By: Connie

Connie — Tue, 07 Jun 2011 22:58:01 +0000

I would not recommend an Infinity system. We had a Carrier unit for 20 years, 8 SEER and replaced it with an Infinity 19 SEER. Our utility bills went through the roof, about double. I’ve had the installer out several times, Air Comfort (wouldn’t use them either) and a Carrier representative with no postive results. I recommend checking out the competition.
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By: jerry

jerry — Wed, 25 May 2011 01:20:25 +0000

Dear Amelia, I wish i had read this along time ago and I could have advised you on what to do. The Infinity contrary to popular belief is a great system by Carrier. I have sold, installed and serviced Carrier Infinity systems and what I have found to be the most disturbing is that they were simply not installed correctly. I live in Fl. and we sell service and install Carrier, and Lennox products. With all variable speed machines, you must have a return opening for the air handler 144 square inches of return for every ton of air conditioning. You also need to know if the system they replaced was smaller than the new Carrier Infinity system you installed. If it sounds like a freight train coming thru the supply vents you may have to small of supply ducts for the Carrier system you purchased. If the sound is coming from the return you have to small of return for the size system you have. For example: for a 3 ton system you will need 432 square inches of return which equals to a 24 X 20 return grill. Make sure these items are present for your current system. If not then contact your local dealer to have them solve the problem or call the installing contractor and have them correct what should have been done the first time.

By: Amelia Andaleon

Amelia Andaleon — Wed, 20 Oct 2010 07:50:13 +0000

We purchased a Carrier Infinity system for our newly remodeled home ~ 2 years ago and our major complaint has been what we call “the windstorm.” It claims to be a quiet system but, it is so loud it wakes us up in the middle of the night! Our local Carrier dealer has not been able to alleviate the loud, forceful blasts coming through the vents and they pretty much have left us with this “lemon” of a system. This system is way too expensive, and annoying, to just live with. After reading so many bad reviews on the Infinity system, which I wish I read BEFOREHAND, I’m wondering if there’s any way to fix this. I will never recommend a Carrier Infinity system to anyone!!

By: Sean

Sean — Sun, 12 Sep 2010 20:32:15 +0000

I am a service tech that has been in the HVAC trade for many years and I have worked a great deal on Carrier Infinity systems. I first want to say that I do feel that Carrier does make a good air systems, but in my opinion the Infinity has more than a few gremlins that need to be worked out. If you are considering a Carrier system I recomend you ask your Carrier salesman about the Comfort series or the Performance series by Carrier. They both are simple in design and are much more reliable. As a technician I have seen many problems with the Infinity software in the wall controller and in the condensing unit. What you want to do is get a system that is efficient with out losing reliability. Maybe I am old school but I do not feel that a system with a two speed compressor that driven by all that software is needed to cool a house. Maybe someday Carrier will work all the bugs out of the Infinity system, but until then I will not offer them. A few more tips I can give is whatever system you buy make sure you also invest in an extended warranty on it, this is not a boombox that you are buying at Best Buy. This is a $5000 to $10000 investment. Protect it with an extended warranty. Also choose your contractor carefully. Their are a lot of people in this trade that are installing good quality equipment very badly.

By: Pharmer

Pharmer — Sun, 29 Aug 2010 22:22:34 +0000

In reply to Bob L. Bob, What size/ton was your unit?