Dear Sir or Madam in response to your survey request:
I feel your product is extremely over priced for what it is. The sales person was a bit pushy and unable or unwilling to negotiate any price reduction. I believe we were misled. This product is not worth the $5,500 plus finance charges we will have to pay. If I had to do over again I would not have gone with your product.
The installer placed the shower rod too far into the enclosure. During my first shower I had no elbow room and was unable to turn around in the tub without hitting the shower curtain, this was never a problem before the installation of your product. When I called to try to remedy the problem two days after initial installation, I was NOT given any date nor time when the installer would be back to try to resolve my problem. I was only told that “they would get to it when they were back in my area again, maybe next week”. I also was told that the shower rod is screwed into the walls of the shower and that because of this they would be unable to repair the holes left behind, but only cover them. I think that for the $5,500 I spent on this system that I should get prompt service with a date and time when they would be back and that they should fix this problem as soon as possible. The installer who called me back, Joe Wade agreed with me that the shower rod should not be screwed into the walls because of the high price of the system and that an ordinary shower rod would do the job of holding up the shower curtain without making any more unneeded holes. It became apparent to me that this was simply how he was told and trained to install these systems. So after spending $5,500 I will to go out to my local home improvement store this weekend and spend more money on a new shower curtain rod that will not need to be screwed into the walls of my brand new, highly expense tub and walls. I would also like to add the fact that the clear plastic shower curtain rings that were given to us by the installer are very cheap and something you can get at any dollar store.
For the amount of money I spent on your product I ‘m very disillusioned with the experience I have had thus far, and cannot in my good conscious ever recommend your product or services to anyone ever. I was told that Bath Fitter was the Mercedes Benz of the bath renovation world by the salesman. I vehemently disagree. I would recommend that in future installation the owner of the home be allowed to make a choice between the screwed in shower rod and an ordinary shower rod that will not add holes to the walls of the shower enclosure. I also would like to recommend that Bath Fitter give the customer some decent looking metal shower curtain rings to match the chrome faucets or which ever color faucet that they chosen. I think these small, inexpensive changes would increase customer’s satisfaction greatly with your product in the future. If you have any questions or need me to clarify anything I have written please do not hesitate to contact me.
From a sincerely dissatisfied customer,
Eugenio Portalatin