Comments on: Smart Pools Robo-Kleen Pool Cleaner

By: Bill

Bill — Mon, 12 Oct 2009 20:18:18 +0000

Gotta agree, they just oon’t have “legs”. We’ve had 4 in three years. First one the power supply went out – replaced under warranty, lasted a year. Third one (out of warranty) the computer failed. Threw it out and bought the $150 refurb. It’s in the shop under warranty with a cord that pulled out of the robo. I know how addicts feel.

By: Joseph

Joseph — Fri, 14 Aug 2009 18:55:45 +0000

Hi Gary,

Thanks for all the feedback, I have seen some interesting posts on this article.

Sounds like this unit has tons of issues ;-(

Joseph

By: gary

gary — Fri, 14 Aug 2009 16:02:07 +0000

I called and was told no way in &#$^@ will they sell parts. I asked to talk to the engineer and was told NO. They want me to send my unit back to them, which of course is going to cost me more money. We should start a class action law suit. There is a very obvious design flew. And the false advertising concerning the brushless / water cooled motor is something to bite them with. SmartPools must think everyone is an idiot.

I should design a replacement drive motor / gear box and sell them to everyone. i could make some bucks.

I think i am done dealing with the general staff and need to get to the top dog and share what i found in the design.

By: Shari

Shari — Thu, 13 Aug 2009 23:20:29 +0000

Hi Amy, I have gone through 3 of these in the last year. All doing exactly what yours is doing after about a month of use. Danielle Johnson in warranties has been a great help, and they’ve sent me a new one each time because its usually only been a month or two. They say it is a “PCB Board” that controls this, and there is no “fix”. Not sure if this helps. Best of luck.

By: Renee

Renee — Fri, 31 Jul 2009 19:15:02 +0000

Bought this thing last year. It lasted a whole 2 1/2 weeks. Took 11 months to replace by manufacturer, after a lot of bickering and threats. Finally got a new one. But this one lasted 2 months. A record. What a piece of CRAP! what a waste of money as well.

By: Paul

Paul — Thu, 30 Jul 2009 17:34:29 +0000

Why would anyone buy a $150 reconditioned robo kleen when they don’t last more than a year? I can pay a pool company $150 for cleaning services.
It seems like everyone is having the same problem, sounds like a manufacturing defect to me. Has anyone had any success repairing this thing?
The videos online are ok, but how do you get those replacement parts?

By: Steve

Steve — Wed, 29 Jul 2009 17:52:50 +0000

Forgot to add that the reconditioned units are now selling for $150 with the 1 year warranty.

By: Steve

Steve — Wed, 29 Jul 2009 17:51:36 +0000

Smart pools will only fix your unit, about $150 min, they sell reconditioned units with a one year warranty like a new one. Keep old one for parts. Or buy an Aquabot that sells replacement parts. Reviews are generally not good on any robotic cleaner–none of them has a very good track record, but at least with others you can buy parts and fix them yourself.

By: Paul

Paul — Tue, 28 Jul 2009 17:07:37 +0000

My unit is doing the same thing, turns on for a few seconds, shoots the air out the top then shuts down. From the comments above it appears to be the drive motor. I called smart pools company and they said they don’t sell replacement parts.
Does anyone know where to get parts?
Gary, did you replace the drive motor?
Joseph (wet head)
The link you refer to for diy video repairs, only shows repairs for a different model, not the robo kleen. I assume it is a similar method, but the video for the drive motor repair, shows removing the pump also, why would that be?

Gary put it best and this is my take: When they work they work great, but getting them to work is the trick.
$250 for product that only lasts 2 to 3 years is a complete rip-off.

Any help would be appreciated,
Paul

By: Amy

Amy — Thu, 23 Jul 2009 18:45:33 +0000

Hi, My robo kleen will only go back and forth and not all the way across the pool like it did last year.Any ideas?