Comments on: Hayward Pool Heaters Buyers Guide

By: pete fl

pete fl — Sun, 10 Jan 2010 18:25:09 +0000

I just had my control panel lose all power to it. It was off and when I cycled the heater circuit breaker it worked fine. Then a few days later, it did the same thing. I cycled the power and it never turned back on. I need to open the heater and start testing the circuits. It was bought dec 2007 and I have the so-called Totally Hayward warranty. We will see how good they are with honoring this warranty. Seems like this heater has its problems in the winter time.

By: Stu FL

Stu FL — Wed, 16 Dec 2009 18:33:38 +0000

I have a H200 Electronic ignition purchasd in 2007. In Florida used once a week for a spa. My control panel is stuck on Stand-By. I am told that I must spend $600 for a Control Panel Bezel Assembly Part# HAXCPA1932 to be installed, including service call. The Heater is located outside but is protected from the elements. The entire heater only cost $1500 two years ago. It appears that Hayward knows there is a problem with these as they have been discontinued on the new models. I am wondering if there is a service bulletin for Hawyard service techs addressing these failures. Having worked for a national equipment manufacturer, I know that policy adjustments are made in circumstances where a part prematurely fails, even if the unit is techically out of warranty. Can anyone elaborate on these failures?

By: Mark

Mark — Tue, 08 Dec 2009 16:17:02 +0000

I also have an H400 purchased installed in Oct ‘07. We live in Texas and the pool has been professionally maintained for 75% of the time. A leak was located in the exchanger and even though Hayward gives a 3 yr warranty, it excludes “water imbalance” so our pool builder categorically denied us any help. Hayward very arrogant and cocky when selling the product, almost as bad trying to speak to them about their top of the line product. Best advice I have is to buy something else, they are too big to care.

By: pete fl

pete fl — Mon, 30 Nov 2009 11:40:26 +0000

I have an H400 heater that was bought in dec. 07. The only problems I have had are 1) rollout. This is when wind blows the flame out and when it reignites, wiring is burned. A flame stack for $80 fixed it. They replaced the display panel under warranty from the rollout. 2) Sometimes unit takes forever to start up. I usually cycle the heater circuit breaker and it immediately fires. Now I just make that my last step in starting the heater up.
I have used it at least every two weeks and try to keep it free of debris and pests.

By: Linda

Linda — Sat, 01 Aug 2009 19:01:56 +0000

I have a Hayward H 250 pool heater. I went to adjust the temp and the control panel just went black and nothing worked at all. I called the electrician and he said that electricity was getting to the control panel, but it just isn’t turning on. The transformer was OK too. Could it be the electronic control board? The heater is 2 years old.

By: Colleen

Colleen — Wed, 01 Jul 2009 23:51:29 +0000

Thank you for getting back to me re the board. It is the Model H300 gas heater. Looks just like the one in the picture on this site under the H series.

By: Wet Head

Wet Head — Wed, 01 Jul 2009 18:20:47 +0000

Hi Colleen,

I was referring to the Hayward Circuit Board. If you have a heater with electronics in it.

What MODEL Hayward Heater do you have, I can’t recall you mentioning the model.

Please let me know

Joseph

By: Colleen

Colleen — Wed, 01 Jul 2009 15:02:49 +0000

In case I decide to call for service again, what type of board are you referring to?

By: Colleen

Colleen — Wed, 01 Jul 2009 15:01:21 +0000

Yes I have contacted them every year, they refer me to a recommended Hayward Pool tech who comes out, cleans it, charges me then within a few days the same problem. This year they told me its an “outdoor unit” thus subject to spiders & ants making homes in crevices so it must be cleaned out annually. At $175 each year its very frustrating that nothing has been done. The IF code indicated some type of ignition failure according to what I’ve researched but Hayward did not address the indicated code other than to tell me to clean it. If I knew how to do this myself maybe I wouldn’t mind, but I specifically bought the Hayward brand for its reputation. Obviously I neglected to check their customer service reputation.

By: Wet Head

Wet Head — Wed, 01 Jul 2009 00:36:11 +0000

Hi Colleen,

Have you ever tried to call Hayward directly, sounds like you might gave a lemon or a bad board.

Joseph