Comments on: Carrier Infinity Series Heat Pump http://wetheadmedia.com/carrier-infinity-series-heat-pump-review/ WeT HeaD Media Provides clear, easy to read Information for The Plumbing, Heating and Pool Industry. Wed, 17 Mar 2010 09:17:28 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: Frank http://wetheadmedia.com/carrier-infinity-series-heat-pump-review/comment-page-1/#comment-2902 Frank Mon, 07 Dec 2009 11:39:19 +0000 http://wetheadmedia.com/?p=1140#comment-2902 I had the Infinity system (4 ton AC and heating) installed for $12k. It has been noting but trouble. Every year the AC keeps loosing freon (pruron actually) and they keep replacing parts (coils inside and outside unit). After 4 years of the AC not working, the unit shuts down in winter because the thermostat can't communicate to the main board in the basement. You have to manually reset it to work again. Now with the weather below 0 degrees F you can't go anywhere for 2 days because the heat can go off and freeze the pipes. I don't like that. All I wanted was a system that worked when I needed it!! KEEP AWAY FROM CARRIER!!!!! I warned YOU!!!! I had the Infinity system (4 ton AC and heating) installed for $12k.
It has been noting but trouble. Every year the AC keeps loosing freon (pruron actually)
and they keep replacing parts (coils inside and outside unit). After 4 years of the AC
not working, the unit shuts down in winter because the thermostat can’t communicate to
the main board in the basement. You have to manually reset it to work again. Now with the weather below
0 degrees F you can’t go anywhere for 2 days because the heat can go off and freeze the pipes.
I don’t like that. All I wanted was a system that worked when I needed it!!

KEEP AWAY FROM CARRIER!!!!!
I warned YOU!!!!

]]> By: ClaireMichaels http://wetheadmedia.com/carrier-infinity-series-heat-pump-review/comment-page-1/#comment-2359 ClaireMichaels Fri, 28 Aug 2009 18:11:36 +0000 http://wetheadmedia.com/?p=1140#comment-2359 I spent $13.2K for a 5-ton Carrier Infinity Heat Pump with the highest SEER rating in Jan 2009. Now it's August 09. We've been without AC for 4 (hot) weeks following an electrical problem (maybe lightning). Carrier has been unable to offer our installer sufficient technical support to fix the unit. This is the worst customer service for one of the most expensive products I've ever bought. Ask your retailer to recommend another product. I spent $13.2K for a 5-ton Carrier Infinity Heat Pump with the highest SEER rating in Jan 2009.
Now it’s August 09. We’ve been without AC for 4 (hot) weeks following an electrical problem (maybe lightning).
Carrier has been unable to offer our installer sufficient technical support to fix the unit. This is the worst customer service for one of the most expensive products I’ve ever bought. Ask your retailer to recommend another product.

]]> By: Barb http://wetheadmedia.com/carrier-infinity-series-heat-pump-review/comment-page-1/#comment-203 Barb Sun, 04 Jan 2009 14:19:37 +0000 http://wetheadmedia.com/?p=1140#comment-203 I have an infinity 25hna6 model, less than 2 years old. I had problems with air cond in 2nd season. turned out refrigerant and oil were mixing causing it to malfunction. Now 2nd heat cycle found a tripped circuit breaker after a power failure. After resetting the circuit breaker it tripped again. Then carrier tech found that the 3rd stage of my electric back up heat was causing the circuit breaker to trip. He disconnected the 3rd stage electric back up heaT,and while the tech states it needs to be replaced, the owner states it just should be left disconnected, The unit was purchased and sized with the intent of servicing a home expansion. Now that my home expansion project is complete this problem occurred during a cold spell. This is the first season with my completed home expansion and the heating demands of the increased space. Any thoughts would be appreciated. I have an infinity 25hna6 model, less than 2 years old. I had problems with air cond in 2nd season. turned out refrigerant and oil were mixing causing it to malfunction. Now 2nd heat cycle found a tripped circuit breaker after a power failure. After resetting the circuit breaker it tripped again. Then carrier tech found that the 3rd stage of my electric back up heat was causing the circuit breaker to trip. He disconnected the 3rd stage electric back up heaT,and while the tech states it needs to be replaced, the owner states it just should be left disconnected, The unit was purchased and sized with the intent of servicing a home expansion. Now that my home expansion project is complete this problem occurred during a cold spell. This is the first season with my completed home expansion and the heating demands of the increased space. Any thoughts would be appreciated.

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